Target users
NTF is being developed with specific user audiences in mind:
- Nonprofit technology decision makers needing information on who can provide services to support their efforts.
- Nonprofit technology service providers wanting to reach potential clients and raise awareness and visibility of their offerings.
Additional audiences we are engaging to see how we might provide benefit to include funders of nonprofit technology and nonprofit technology assistance providers who do not themselves offer consulting.
Supported Features
The following is an initial draft of “user stories”, which are short statements describing how NTF will provide value to users.
These are provided to drive dialog and feedback about the NTF vision, and will be prioritized and re-factored based on community feedback. The features listed are a superset of what will be exposed in any initial prototype.
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p>Nonprofit staff will be able to:
- Search or browse for technology services by:
- Technology keywords, such as CRM, networking, web development
- Service needs, such as fundraising, advocacy, design, and strategy
- Location, including city, state or zip code, and longer term, country
- Ratings, based on feedback from NTF community members
- Reviews, contributed by NTF community members
- Languages spoken, in order to benefit non-English-speaking organizations.
- Programmatic specializations, such as focus on arts organizations, health and human services, human rights or education.
- View newly listed service providers by any of the above criteria.
- Rate a service provider they have worked with on a simple scale such as
- Would definitely use again
- Might use again
- Probably would not use again
- Definitely would not use again
- Write a review of a service provider.
- Add a new service provider to the database, or update information about an existing record.
- Maintain a profile that allows them to:
- Receive notifications of new service providers of interest
- Indicate service providers they strongly recommend
- Publish their wish list of pending un-met service needs
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p>Technology service providers will be able to:
- Maintain a service provider profile which:
- Displays organizational description, URL and contact information
- Allows designating an existing online identity, such as Facebook or LinkedIn, as the primary point of identity
- Lists social media links and others points of online engagement
- Indicates areas of focus and supported technologies
- Delineates geographic coverage
- Lists NTF users who recommend their work
- Lists testimonials offered by NTF users
- Explains any nonprofit discounts or other pricing options
- Receive notification
- When they are reviewed by NTF users
- About how many times their profile is viewed
- Make announcements of new service offerings and special discounts