We are especially grateful have been invited back to Sacramento to facilitate a seminar with the Social Media Club of Sacramento.
Many nonprofit staff and volunteers from around the region were in the room last Tuesday to learn about listening online and hear from one another how to incorporate listening into your communications strategy.
The following are the materials used during the Are you Listening? Social Media Monitoring for Nonprofits seminar.
These materials are distributed under a Creative Commons license, and we encourage re-use, modification, and re-distribution in any situation where they may be useful.
During the seminar the participants split into small group and had peer lead discussions about listening online. The following list of tools was generated from those discussions.